Logitech Are Evil
So it's been a while since it happened; I've had time to calm down, they've had time to rip off a bunch more people. It's time I tell the story about my wrangle with Logitech's Customer 'Support'.
You may remember that I had some problems with my Logitech Bluetooth Headset. By the end of all of that, I just wanted to return the headset, get my money back, and try something else entirely.
That's when things got interesting.
Basically, it went something like this...
We're not going to be able to send another replacement product sir, since we've already done that and it hasn't worked.
That's fine, I don't want to return it, I want my money back.
I'm afraid we can't do that either sir, we can't issue a refund on the product because we don't believe it is defective.
So what am I supposed to do?
We believe your phone is faulty - take it to a Nokia store and have them fix it.
There's nothing wrong with the phone - the headset doesn't work with your bluetooth hub on my computer.
We believe your phone is faulty...
repeat
So there you have it - basically they replaced it a couple times, it still didn't work, so they tell me to piss off. End of story - no other options. Brilliant.
I now officially hate Logitech, it's just a pity that they still have some products I really like (such as the diNovo), otherwise I could entirely boycott them.
